Support


	Support Options

Client service is important to us at Saco River Technologies. By providing easy access to our entire team, we strive to provide prompt, personal service for all of your information technology needs. Whether you are ordering a product, requesting technical assistance, seeking technical advice or consulting, or want custom software developed, our staff is committed to helping your and your organization achieve the greatest return from you technology investment.

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	Standard Support
	Standard support coverage hours are: Monday - Friday, 9 am. to 5 pm. (EST). Standard service provides telephone, e-mail, remote support or on-site services and equipment repair, within an average of 24 hours.
	Premium Support
	Premium support enhances our standard support with options such as: after hours service and support, service agreements, and priority service requests. While we do our best to be available, you may need service after normal business hours. If you are unable to contact us directly at our main number, please use voice mail or E-mail (internet) to contact our team of technical specialists.
	Remote Support & Monitoring
	Remote support gives our staff instant and secure access to your site. With a variety of communication devices and software we are able to provide support without visiting your location. This type of support reduces your cost and improves response times.